Refund policy

Returns
We want you to be happy with your purchase. If you are not satisfied, you may return eligible items within 14 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in the same condition that you received them

  • Be in the original packaging

  • Include proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items
Certain types of items cannot be returned, including:

  • Personalised or custom-made items

  • Perishable goods

  • Gift cards

Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can resolve the issue.

Contact Us
If you have any questions about returns or refunds, please contact us through our Contact Page.